Account Manager

Description Job Title: Account Manager – Client Retention & Relationship Management Location: Carnforth, Lancashire Salary: £30,000 – £35,000 per annum, plus performance-related bonuses Contract Type: Full-time or Term-time (Flexible Hours Available) About the Company A well-established, family-run SME based near Carnforth is seeking a proactive and relationship-driven Account Manager. The company operates within the creative education sector, supplying high-quality art and educational materials to schools, colleges and universities across the UK. Known for its personalised approach and dedication to supporting creativity in learning, the business offers a collaborative and supportive working environment in a scenic rural location. The Role This position focuses on client retention and relationship management, with a strong emphasis on re-engaging lapsed clients and maintaining high levels of service for existing accounts. The successful candidate will play a pivotal role in identifying reasons behind reduced client activity, resolving concerns, and ensuring continued satisfaction. Working closely with internal teams, the Account Manager will help drive long-term client engagement and business growth. Key Responsibilities * Reconnect with lapsed clients and maintain regular contact with existing accounts * Identify and analyse changes in client engagement or spending behaviour * Address and resolve client concerns promptly and professionally * Maintain accurate records of all client interactions in the CRM system * Collaborate with internal departments to deliver excellent service * Provide insights on client retention trends and suggest strategies for improvement Requirements * Proven experience in account management, customer success, or a similar client-facing role * Strong communication and interpersonal skills * Calm under pressure and focused on solutions * Proficient in using CRM systems and working with client data * Organised, commercially aware, and proactive * Team-oriented with a high level of initiative and empathy Benefits * Salary of £30,000–£35,000 per annum * Performance-based bonus scheme * Flexibility for both full-time and term-time working arrangements * Working hours between 8am and 4pm to suit individual schedules * On-site free parking at a safe and picturesque rural location * Inclusive and friendly work culture within a dedicated family-run business

Location: Warton, GB

Posted Date: 5/10/2025