Client Services Account Manager

Position: Client Services Account Manager Location: West Yorkshire Salary: £37k - £40k The Company: Print & Direct Mail company Role: * You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects. * Key to this is an ability to understand project management, print, creative and mailing processes and * identify and nourish new opportunities. * The role is conduit to all their other integrated processes and teams. * Build and maintain strong relationships with clients to understand their needs and expectations * Act as the primary contact for clients, addressing inquiries and resolving issues promptly * Identify new sales and project opportunities with existing clients * Interact with clients using social media platforms * Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget * Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met * Budget management and innovative knowledge * Identify opportunities for account growth and work with clients to upsell additional services * Prepare and present proposals, pricing, and contracts to clients * Research and competitor analysis to ensure product and service are pitched correctly * Working within their ISO standards and internal framework for all quality and service standards * Implement processes to monitor and enhance service delivery and client satisfaction * Maintain accurate records of client interactions, project timelines, and budgets using their internal MIS * Using their CRM (HubSpot) to identify and document campaigns, marketing and sales opportunities Requirements: * 3 years of experience in account management or client services within the printing industry * Strong understanding of print, creative and mailing solutions * Excellent communication and interpersonal skills * Proficient in project management software and Microsoft Office Suite * Ability to manage multiple projects simultaneously while meeting deadlines * Strong problem-solving skills and attention to detail * Proven track record of achieving targets and managing client accounts effectively * Customer-focused with a proactive approach to client service * Ability to work independently and as part of a team

Location: Hyde Park, GB

Posted Date: 5/10/2025