Customer Success Specialist,LifeScience

Social network you want to login/join with: Customer Success Specialist, Life Science, Pavia Client: JoVE Location: Job Category: Other EU work permit required: Yes Job Reference: 701035270695079116833713 Job Views: 3 Posted: 03.05.2025 Job Description: JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Our institutional clients include over 1,000 universities, colleges, and biopharma companies, such as the University of Padua, University of Bologna, University of Naples Federico II, University of Turin, University of Milan Statale in Italy, and Harvard, MIT, Yale, and Stanford in the US. As a growing company with offices in the USA, UK, Australia, and India, servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our team. The Role The Customer Success Specialist will work with existing JoVE customers (universities and research centers) to demonstrate how JoVE video resources can support their pedagogy. Please share your updated resume in English. Responsibilities: Customer-facing role focusing on outreach to faculty members to integrate JoVE resources into their curriculum and increase usage among existing customers. Developing relationships with key decision makers (Heads of Departments, Deans of Faculties, etc.) and teaching/research staff at universities and research institutes through daily outreach (phone calls, 1:1 demo meetings, emails, etc.). Delivering product awareness within new and ongoing customer universities and research institutes. Organizing product presentations and webinars at exhibits, conferences, university seminars, workshops, and onsite visits. Providing customer feedback to sales, product, and marketing teams. Maintaining positive ongoing relationships to support customer satisfaction and retention. Requirements: Bachelor's or Master's degree in Life Science disciplines. Fluent in Italian with proficiency in English. 1-3 years of experience in customer-facing roles in the education or publishing market (desirable). A passion for science, education, and the belief that video/technology can enhance learning. Strong interpersonal skills and a passion for remote relationship building. Excellent listening skills and attention to detail. Knowledge of education market trends and challenges in areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology. Experience in networking through cold calling. Why Join JoVE? Competitive salary and benefits within the local market. Opportunity to impact scientific research and science education. Work with global teams in an innovative and collaborative environment. Clear career advancement opportunities through internal promotion. J-18808-Ljbffr

Location: provincia-di-pavia, IT

Posted Date: 5/10/2025