IT Support Technician

IT Support Technician London Bridge Up to £26,000 Permanent Hyde is looking to recruit an IT Support Technician. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. As an IT Support Technician at Hyde you will be working within the Technology team to assist users with a range of IT issues, ensuring efficient, friendly, and timely technical support across the business. Responsibilities • Act as the first point of contact for walk up customers with IT-related queries, logging and resolving issues in the IT Service Management (ITSM) system. • Troubleshoot and resolve hardware and software issues across platforms such as Microsoft Office, Windows 11, Salesforce and Business Systems. • Manage IT set-up for new starters and handle returns from leavers. • Support maintenance of IT equipment, including daily checks of video conference rooms. • Co-ordinate with third-party suppliers for hardware repairs and replacements and manage the courier and postal process. • Assist in managing access requests and maintaining the Configuration Management Database (CMDB). Skills and Experience Required • Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. • Technical troubleshooting skills with experience in Microsoft Office, Windows 11, and other software and hardware related issues. • Knowledge of IT Service Management systems and Configuration Management Databases (CMDB). • Awareness of building and fixing laptops, phones, tablets, monitors, docking stations and other peripherals. • Awareness of Active Directory, Azure AD, and Intune for user access management. Benefits • A fantastic pension • Life assurance • Great holidays • An award-winning flexible benefits package • Volunteering days At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified

Location: New Cross, GB

Posted Date: 5/9/2025