Community Development Manager

Job Title: Community Engagement Manager / Community Growth Manager Location: Hybrid - Home/New Forest Contract Type: Full Time Salary: Competitive based on experience Start Date: ASAP Rooted in belonging, growing out potential and finding magic in every moment; we unlock the uniqueness of every individual. We’re looking for a dynamic and creative Community Engagement Manager to lead our online and offline presence and nurture an active, engaged community across social platforms and across our Nursery Settings to help build brand and drive an uplift in new family and recruitment enquiries. If you’re passionate about storytelling, creating meaningful connections and driving engagement that leads to commercial results, this is your chance to make a real impact. In this role, you will: Work closely with the Central Marketing Team to execute a local calendar aligned with goals, campaigns, and community interests. Manage and grow our online social channels (Instagram, Facebook, X/Twitter, LinkedIn, TikTok, etc) through creative storytelling about the nurseries, childcare and the community. Actively engage with followers, respond to messages and comments, build relationships and foster a sense of community. Identify opportunities to spark conversation, spotlight community voices, and showcase user-generated content. Drive local community engagement via groups and events – e.g. Facebook groups, village newsletters, farmers' markets, fetes, and community events etc. Enhance reputation and word of mouth via stories, testimonials and reviews from existing families. Create partnerships with other trusted local brands and influencers (local cafes, children’s shops, soft plays, libraries, schools, family photographers etc.) Generate positive PR coverage through local and regional media, both online and offline. Optimise open day/recruitment events - ensuring they are promoted well, welcoming, and truly community-focused. Stay on top of social media/marketing trends, tools, and platforms to ensure maximum effectiveness of all activities. Monitor analytics to track content performance, audience sentiment and ROI against goals, adapting strategy accordingly. What we're looking for: Proven experience managing social media for a brand, organisation, or online community. Experience building and maintaining mutually beneficial partnerships. Ability to think strategically and connect activities (online and offline) for improved performance. Excellent writing, content creation, and visual storytelling skills. Confident using social media/marketing/design tools like Canva, Buffer/Later/Hootsuite, and platform analytics. A strong understanding of different social platforms and how to tailor content for each. Highly organised, proactive, and community-minded with a natural instinct for engagement. Bonus: experience in community moderation, digital campaigns, or influencer collaboration. What we offer: A creative, collaborative environment where your voice and ideas matter. Flexible working arrangements. Opportunities to grow with a supportive, mission-driven team. Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Childcare Employee Discounts: 75% off nursery fees for our team member’s Health & Wellbeing: Confidential employee assistance helpline available Development: Tailored learning and development opportunities to support your career growth Referral Programme- Refer a friend and receive a bonus up to £750. Check terms and conditions. Onsite parking Company Pension How to Apply: Send your CV, a short cover letter, and examples of your work or socials you’ve managed to jamie.gordon@familyfirstnurseries.com by 14th May.

Location: Ringwood, GB

Posted Date: 5/9/2025