Student Experience/ Service Manager

Get AI-powered advice on this job and more exclusive features. Positive Psychology Practitioner, Educator and Wellbeing Coach Job Title: Student Experience/ Service Manager Job Summary: The Student Experience/Service Manager at TSPP plays a critical leadership role in shaping and delivering a comprehensive, transformative student journey. This position oversees a wide range of student support services, programmes, and initiatives that foster academic success, personal development, and active engagement within the TSPP community. As a strategic leader, the Student Experience/Service Manager is responsible for developing and implementing innovative strategies that address evolving student needs, improve retention and graduation outcomes, and champion holistic wellbeing. The role involves managing a dynamic team of student services professionals, building strong collaborations with faculty, administrative staff, and external partners, and ensuring that the student experience is enriching, seamless, and student-centred. The ideal candidate is proactive, empathetic, and results-driven, combining strategic vision with hands-on engagement. Exceptional leadership abilities, outstanding communication skills, and a passion for empowering students to reach their full potential are essential. This role offers a rewarding opportunity to lead and innovate in student support and engagement. Key Responsibilities Overall Provide strategic leadership to enhance the student experience and ensure alignment with institutional goals. Oversee the Student Experience (SXC) team, including training, career development, and optimising team structure as needed. Develop and implement standard operating procedures (SOPs) and protocols to improve departmental efficiency. Manage daily operations, including resource allocation and department budgeting. Track departmental performance - managing trackers and initiating performance-related conversations. Setup or review functional or departmental structure with the Director. Work with Quality Assurance in reviewing and setting up internal procedures and operation guidelines. Student Advising & Support Establish and refine processes to support students in academic advising, schedule planning, onboarding, and overall success. Address and resolve student concerns and grievances promptly and effectively. Monitor student progress, identify at-risk students, and implement intervention strategies. Oversee lecturer allocation and module scheduling. Implement systems to support lecturers effectively, including onboarding and training programmes. Supervise, mentor, and develop the Student Experience team. Identify competency gaps and design structured training plans for professional growth. Conduct annual performance evaluations and regular check-ins to ensure team alignment with institutional policies and objectives. Policy and Compliance Ensure compliance with all regulatory requirements, including SSG regulations, student rights, data privacy (e.g., PDPA), and other legal standards. Maintain accurate records of student interactions, services provided, and outcomes achieved. Student Engagement Develop and coordinate events, workshops, and activities that enhance student engagement and create a vibrant student experience. Increase awareness of available student support services through effective communication and marketing. Academic Programme Support Collaborate with the Academic Board and other stakeholders to ensure students are informed about updates to academic programmes, policies, and events. Serve as the Person-in-Charge (PIC) for the annual student graduation event. Required Qualifications Bachelor’s degree in education, counselling, student affairs, or a related field. A minimum of 5 years of experience in student services, higher education administration, or a related area. Proven leadership and management experience. Familiarity with student development theories and best practices in student affairs. Strong interpersonal, communication, and problem-solving skills. Knowledge of regulatory standards such as PDPA, student management systems, and Google Classroom. Who We are Looking For Exceptional organisational skills with the ability to refine processes for greater efficiency. Proven leadership abilities, including inspiring and mentoring teams to achieve shared goals. A strong commitment to student success and wellbeing, demonstrated through proactive support and student-centred initiatives. The ability to work independently and collaboratively within a multidisciplinary team. Excellent analytical skills to evaluate and continuously improve service delivery and operations. Why Join Us? Evolving Environment: Be part of a pioneering institution dedicated to mental well-being. Make a Difference: Contribute to a mission that empowers people and workplaces to thrive. Professional Growth: Gain access to ongoing training and development in the fields of positive psychology and psychotherapy. Passionate and Caring Team: Work alongside passionate professionals who are committed to making a positive impact and who simply CARE. Apply Now! If you're ready to help people find their space in the world, if you want to help people flourish, join our dynamic team dedicated to advancing mental well-being, we'd love to hear from you. Apply today and be a part of something truly transformative! Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Higher Education J-18808-Ljbffr

Location: North East, SG

Posted Date: 5/9/2025