Junior Infrastructure Engineer (Retail) (JB5314)

Junior Infrastructure Engineer (Retail) (JB5314) Boksburg, Gauteng R180 000 to R220 000 Annually CTC Permanent A Junior Infrastructure Engineer role is available at a leading inflight retail services company known for delivering innovative travel retail solutions across South Africa, the UK, and Africa. Based at the Boksburg office, this role provides critical office-based and remote IT support, ensuring smooth infrastructure, user assistance, and EPOS system performance across regional sites. Its an opportunity for a motivated, hands-on professional to join a dynamic, service-driven organisation with an international footprint Minimum Requirements: Matric / Grade 12 or A-Levels Relevant IT certification or diploma (advantageous) ITIL Certification (advantageous) Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure Fundamentals) or A, N Knowledge of Microsoft desktop products (Office, Office 365, Outlook, SharePoint, OneDrive, Teams) Strong Microsoft Windows OS experience (Windows 10 & 11) Hardware and software troubleshooting experience Experience with laptops, desktops, and printer setup Understanding of IT security principles and troubleshooting Ability and willingness to travel internationally and regionally (endorsement-free travel documents required) Tax clearance and 5-year reference check for warehouse access Excellent English communication skills (verbal and written) Strong interpersonal skills, initiative, and enthusiasm Duties and Responsibilities: Organizational Support Network, desktop, laptop, peripheral hardware, printer, and IT infrastructure support EPOS device (TourPOS) and in-house application (FRS) support Testing, updating, and troubleshooting of EPOS systems and crew training devices Liaising with PayBay for software releases, repairs, and procedures Managing warehouse issues and liaising with operations IT Operations Maintain EPOS reliability and implement required processes Perform proactive checks, servicing, and repairs of EPOS devices Ensure system and application maintenance, updates, and backups Provide technical and user support on EPOS, applications, and user devices Manage support tickets and report regularly to the manager Assist with software/hardware testing, UAT, and user training Ensure hardware components are replaced before end-of-life or failure Network and Device Management Monitor and maintain network capacity, configuration, and devices Ensure operating systems and software are updated on workstations Maintain and service printers, barcode scanners, and user devices Uphold system security, user access, antivirus deployment, and disaster recovery plans Out-of-Hours Support Participate in a rotating schedule to respond to critical business calls outside normal hours Personal and Behavioral Requirements Analytical, detail-oriented, and logical problem-solving Strong administrative and organizational abilities Ability to handle a variable workload with emotional maturity Excellent interpersonal and customer service skills Ethical, honest, and adaptable to change Key Performance Areas Ensure system and network availability (40%) Maintain EPOS readiness and updates (30%) Provide timely user support and training (20%) Maintain supplier relationships and budget compliance (5%) Manage change control and minimize downtime (5%) Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later. Kontak Recruitment Disclaimer: Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements. Job specifics: Requirements mirror advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info. Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client. Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions. No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment. Matric / Grade 12 or A-Levels Relevant IT certification or diploma (advantageous) ITIL Certification (advantageous) Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure Fundamentals) or A, N Knowledge of Microsoft desktop products (Office, Office 365, Outlook, SharePoint, OneDrive, Teams) Strong Microsoft Windows OS experience (Windows 10 & 11) Hardware and software troubleshooting experience Experience with laptops, desktops, and printer setup Understanding of IT security principles and troubleshooting Ability and willingness to travel internationally and regionally (endorsement-free travel documents required) Tax clearance and 5-year reference check for warehouse access Excellent English communication skills (verbal and written) Strong interpersonal skills, initiative, and enthusiasm

Location: Boksburg, ZA

Posted Date: 5/8/2025