Customer Success Specialist,LifeScience

Social network you want to login/join with: Client: JoVE Location: Job Category: Other EU work permit required: Yes Job Reference: 280280916102322585633710 Job Views: 1 Posted: 02.05.2025 Expiry Date: 16.06.2025 Job Description: JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as University of Padua, University of Bologna, University of Naples Federico II, University of Turin, and University of Milan Statale in Italy and Harvard, MIT, Yale, and Stanford in the US. As a growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role The Customer Success Specialist will work with existing JoVE customers (universities and research centers) to demonstrate how JoVE video resources can aid their pedagogy. Please share your updated resume in English. Responsibilities: Customer-facing role focusing on outreach to faculty members to integrate JoVE resources into their curriculum and increase usage at existing customers. Developing relationships with key decision makers (Head of Departments, Dean of Faculties, etc.) and teaching/research staff at universities and research institutes through daily outreach (phone calls, 1:1 demo meetings, emails, etc.). Delivering product awareness within new and ongoing customer universities and research institutes. Organizing product presentations and webinars at exhibits, conferences, university seminars, workshops, and client onsite visits. Providing customer feedback to sales, product, and marketing teams. Maintaining positive ongoing relationships with customer institutes to support and ensure client satisfaction and retention. Requirements: Bachelor's or Master's degree in Life Science disciplines. Fluent in Italian with proficiency in English. 1-3 years of experience in customer-facing roles in education or publishing markets (desirable). A passion for science, education, reducing costs for students, and belief in the power of video/technology to enhance education. Strong interpersonal skills and a passion for remote relationship building. Excellent listening skills and attention to detail. Knowledge of education market trends and challenges in areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology. Experience in networking through cold calling. Why Join JoVE? Competitive salary and benefits within the local market. Opportunity to impact scientific research and student learning positively. Work with global teams in an innovative and collaborative environment. Clear career advancement paths through internal promotion. J-18808-Ljbffr

Location: provincia-di-varese, IT

Posted Date: 5/5/2025