General Manager

This role sits within our Stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client's needs with locally sourced seasonal menu's. At the heart of the matchday experience, we bring choice, quality, and value for money to some of the most prestigious sports venues across the UK. General Manager - Rotherham United Football Club Overview The General Manager is responsible for ensuring operational excellence across Rotherham United Football Club's matchday hospitality, retail operations, and events held within the stadium's function spaces. Reporting directly to the Operations Manager, the General Manager will lead operational planning, budget management, and performance monitoring to drive profitability, contract retention, and fan satisfaction. This role requires strong leadership in the daily execution of operations and the implementation of best practices across all departments. The General Manager will ensure that all activities align with the club's strategic objectives and uphold high standards, fostering a dedicated and high-performing team environment. What you'll be doing Leadership & Operations Management Ensure a first-class guest experience is delivered across all Rotherham United FC venues, supporting department heads and frontline teams as needed. Lead and contribute to the Club's hospitality and matchday operations, event planning, and daily activities. Manage day-to-day operational issues through effective leadership and communication. Oversee planning and execution of hospitality, retail, and event operations at the AESSEAL New York Stadium. Cultivate a results-driven culture of continuous improvement. Coordinate club-wide operational activities with attention to detail and efficiency. Financial & Compliance Management Drive commercial growth through cost control, high standards of service, and performance analysis. Ensure compliance with health & safety regulations, food hygiene standards, licensing laws, and safeguarding policies. Team Development & Recruitment Provide clear leadership across departments, ensuring effective people management and staff engagement. Recruit, develop, and retain high-performing colleagues, with a strong focus on training, development, and succession planning. Foster a collaborative culture, maintaining strong internal communication and external stakeholder relationships, including key club partners and sponsors. Fan Experience & Club Relations Design and deliver innovative food and beverage services that enhance the fan experience, within budget and in line with the club's identity. Report regularly to the Operations Manager and senior leadership team. Act as a key liaison between internal departments and external event partners to ensure cohesive and successful operations. What can you do? Leadership & Team Management Proven ability to lead and inspire a diverse team with fairness and empathy. Experience implementing sustainable operational strategies that deliver value to both the club and its fans. Confident working under pressure and promoting a culture of accountability and resilience. Strategic & Commercial Acumen Entrepreneurial approach with a passion for innovation and growth. Strong decision-making and analytical skills. Ability to anticipate market trends and adapt to changing demands. Communication & Relationship Building Excellent interpersonal and listening skills. Able to build strong relationships with stakeholders across all levels. A proactive ambassador for the club's values and vision. Core Values & Behaviours - Rotherham United FCWe are proud of our community roots and passionate about delivering excellence both on and off the pitch. We look for individuals who share our values: Community & Loyalty- Build trusted relationships and demonstrate genuine care for the Club and its supporters. Innovation- Always seek better ways of doing things. Excellence- Deliver high standards in every detail. Accountability- Take ownership and pride in your work. Team Spirit- Foster inclusivity, support others, and celebrate shared success. Our way of saying thank you At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts. FREE On-Site Lunches: Savour delicious and healthy meals, on us, every day at work Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme Why it's great to work for us Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including: Workplaces & Office Space Sporting Venues & Stadium Attraction & Heritage Sites Public Sector & Defence Health, Care & Hospitals Schools, Colleges & Universities Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled. That's why 87% of colleagues tell us how proud they are to work for us! Elior Celebrates Equality At Elior, we're committed to creating a culture of respect, inclusion, and belonging for all. Ultimately, we believe it's our differences that make us stronger and enrich our work environment, which in turn makes Elior a great place to work! By celebrating equality and diversity we've created a culture where everyone feels valued and empowered to do their best work, where colleagues fulfil their potential and have the opportunity to succeed. If you need any support or adjustments during the application process, just let us know. We're happy to help. Interested? Click 'Apply now' AMRT1_UKCT

Location: Catcliffe, GB

Posted Date: 5/3/2025