Front Office Manager

About us: As the 1 leader in hospitality worldwide, Marriott International has 8100 hotel properties and 30 top hotel brands. Were in 133 countries and territories, and were still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people. Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role, and for that, youll be appreciated and valued. Benefits: Meals & refreshments on duty Uniforms Complimentary car parking Performance based incentives Learning and development opportunities Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide Recognition programmes What you will be doing: Managing the front office department to ensure an effective operation on a day-to-day basis Managing staffing rotas and information meetings Communicating with, and delegating tasks to, the supervisors and service team Being in charge of busy arrival and departure days, both at morning and evening Dealing with any issues that may arise Driving enrolment for Marriott Bonvoy loyalty program Motivate the team to maximise revenue through proactive upsells and room reservations Successfully resolving guest complaints and negative reviews Ensure that an effective structure of communication within the department is established and maintained at all times to ensure that all staff members are fully aware of relevant information that pertains to their role as well as all promotions within the hotel and the company worldwide. Be fully conversant with all legislation in respect of hotel sales, practical employment law, payment of services, registration of guests, security procedures and data protection and ensure they are complied with at all times. Ensure that all control procedures pertaining to the processing of revenue are adhered to at all times including an accurate log of checks. Any discrepancies are reported in the correct manner. Be aware of the importance of cost control in order to respect the departmental budget and make sure that VIP and welcome gifts as well as stationary are not wasted Recruitment, training and development of the front of house team Planning and communications for all major event days What we are looking for A warm and genuine individual who enjoys putting people first Team first attitude and good leadership skills Experience of managing a front office team, ideally in a similar sized minimum 4-star branded hotel Financial awareness Ability to work under pressure in a challenging environment Commitment to delivering a high level of guest service Positive attitude and exceptional communication skills Flexibility to respond quickly and positively to a range of work situations Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. AMRT1_UKCT

Location: Salford, GB

Posted Date: 5/3/2025