Customer Support Agent

Now Hiring: Customer Support Agent Kilmarnock | Hybrid working £25,000 amazing benefits Monday to Friday 8–4 / 9–5 1 Saturday per month Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment? This could be the perfect step for you. Pertemps are working with a forward-thinking, people-focused financial services company in Kilmarnock who are expanding their Vulnerable Customer Support Team. You’ll be the voice of calm and reassurance for customers who need a little extra support – helping them navigate difficult circumstances with care, professionalism and a listening ear. Whether you’re from a care background, nursery setting, or simply someone who thrives on meaningful conversation – this role could be a brilliant career move. What You’ll Be Doing Taking inbound and outbound calls to support vulnerable customers with tailored guidance Listening with empathy, problem-solving with care Working closely with your colleagues in the wider collections and customer support team Playing a key role in helping people get back on track during a challenging time Why This Role Stands Out £25,000 starting salary Hybrid working (3 days in the Kilmarnock office, 2 from home after 3 months) Structured Mon–Fri shifts (8–4 or 9–5) 1 Saturday early shift per month Award-winning office space in HALO Kilmarnock – a modern, low-carbon hub Full training provided – no financial services experience needed Perks & Benefits 28 days holiday (rising to 31 after 5 years) Pension: 5% employee / 4% employer contributions Life Assurance: 3x annual salary Free medical, dental & optical healthcare cash plan Staff discounts at loads of high-street & online retailers Wellbeing programme & Employee Assistance Scheme Modern Apprenticeship scheme for personal growth ✨ If you’re caring, customer-focused and looking for a role where you can genuinely make a difference, we’d love to hear from you.

Location: Kilmarnock, GB

Posted Date: 5/1/2025