L3 Windows Engineer

Designation : L3 Windows Engineer Job Type : Full Time Job Location : Vadodara Required joining date : As soon as possible Work Experience : 14 Years Qualifications : B. Tech/B. Computers/IT, Graduation/PG in Computers/IT Certifications : MCSE, VCA/VCP, & Responsibilities : - Carry out the complex level of troubleshooting on Windows Server OS. - Participate in Change Management meetings, Review Technical designs. - Sync up with Management, Prepare performance reports. - Train/ Monitor L1/L2 teams, Handle Major Incidents. - Technically update the tickets in ticketing system for all the issues handled / worked upon - Work on Change requests and take them towards closure as per defined timelines - Participate in architecture designing, Executions. - Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes. - performance analysis of data using monitoring Tool - Identify performance improvement areas and plan for execution. - Carry out OS, application and firmware upgrades as and when required - Implementation of solutions as per Scope defined - Identify performance bottle neck and mitigate them - Work towards automation of day to day tasks. - Follow the approval process for patch management, OS and firmware upgrade - Troubleshoot VDI issues. - Work on problem tickets, Identify root cause, Review RCA documents. - Manage and troubleshoot Virtualization Platforms. - Update of tickets in the ticketing tool. - Should have knowledge and understanding of user problems and works towards their resolution in timely and efficient manner for improving customer experience. - Should work towards enhancement of his skill set on a continual basis. - Coordinate with Onsite team for : - Windows Expert, preferably on Windows Server, VMware, Citrix Xen, or Nutanix platform. - Knowledge of monitoring & Management tools like LogicMonitor, vCenter, SolarWinds etc. - Advance windows OS installation, configuration and troubleshooting - Good knowledge of OS performance fine-tuning - Knowledge of SCCM and patch management. - Sound knowledge on services like DNS, DHCP and active directory - Awareness of storage and multipathing - Advance Microsoft cluster configuration and troubleshooting - Virtualization configuration, troubleshooting of day-to-day issues, and performance fine-tuning. - Knowledge of VDI environments. - Knowledge of Citrix XenCenter. - worked on native backup tools and commercial backup software - Advanced IIS administration/troubleshooting and fine-tuning of service - Worked on hardware from different vendors - Hardware raid configuration and troubleshooting - Cross platform awareness - Good Knowledge of MSSQL and troubleshooting between OS and database - NOC & data center experience. - Working knowledge of ITSM tools like ServiceNow (preferred). (ref:hirist.tech)

Location: vadodara, IN

Posted Date: 5/1/2025