Technology Demand Manager

Role : Technology Demand Manager. Location : Chennai. Key Responsibilities : - Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. - Identify project scope, timeline, budget, and success measures. - Provide immediate conflict resolution and timely issue escalations. - Manage and guide internal technical functional areas. - Create presentations for project kick-off and closure. - Conduct formal risk management activities throughout the life cycle of the project. - Ensure timely resolution of all preand postproduction issues meeting or exceeding SLA's. - Prioritize production implementation & change activities. - Maintain rigor around assigned projects change management. - Ensure project status reporting and updating are done on time. - Maintain a knowledge base of lessons learned for all assigned IT related projects. - Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. - Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support. Required Qualifications : - IT related certifications (e. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. - At least 4-5 years of experience in technical project management (Call center experience is a plus). - Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). - Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. - Solid understanding of network technology : MPLS, TCP/IP, VLANs and other Data Network technologies. - Proficient on voice technology : Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. - Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. - Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). - Experience using knowledge base tools such as, but not limited to : Customer, Zendesk, ServiceNow. - Can adapt to changing work schedules and working hours. - Strong problem-solving, decision-making, and analytical skills. - Can start ASAP or within 30 days. Education / Certifications : - Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent. (ref:hirist.tech)

Location: chennai, IN

Posted Date: 5/1/2025