NOC Level 1 Technician

Job Description Job Description Position Summary: The NOC Level 1 Tech position involves monitoring equipment and services, resolving escalated support issues, provisioning network access points, switches, power monitoring equipment and customer subscriber modules and supports field operations to ensure optimal installation. Responsibilities The following responsibilities are meant to convey the general nature of the work expected for this position. While some items may be specific, the list is not intended to communicate every specific task or responsibility. Every Employee • Do the right things for the right reasons. Operate with integrity and a sense of continual improvement, positioning the organization for a strong future. • Always treat all others with respect. • Assist in training and cross training of others and in achieving a high degree of teamwork by performing all other duties and tasks as assigned across all product lines and services. Role-Specific Responsibilities • Diagnosing and resolving more complex internet and network issues. • Resolve Issues in a timely manner to ensure compliance with all Service Level Agreements. • Provisioning of all needed tower switches, power equipment, wireless access points and customer subscriber modules. • Enforce and maintain frequency compliance with all pertinent FCC regulations. • Reviewing and planning Tower Frequency usage to avoid/minimize impact of Noise and Interference within the Wireless Network. • Maintain Network Documentation of both Private and Public IP Subnets. • Removal of retired network devices from all Network Documentation and Monitoring sites. • Monitoring Bresco Broadband’s core network for outages and performance issues. • Coordinating with Field Technical Staff for onsite troubleshooting and repairs. • Programming and configuring equipment for field installations. • Advanced troubleshooting of Fiber and Wireless technologies. • Educating customers on resolving recurring issues and optimizing their service. • Ensuring timely resolution of escalated tickets from Customer Service. • Documenting troubleshooting steps and resolutions for future reference. • Continuously monitor the network with Bresco-provided systems, reporting anomalies and outages. • Resolve tickets assigned to Tier 1, documenting resolutions and maintaining communication with affected parties. Competencies Common • Customer focused • Business Acumen • Communication • Personal Effectiveness • Problem Solving • Technical Aptitude • Problem-Solving Skills • Teamwork • Time Management Role Specific • Attention to Detail • Maintaining awareness of new products and technologies • Customer Service Orientation • In Depth, Complicated Troubleshooting • Project Participation • Technical Proficiency • Analytical Thinking • Collaboration • Documentation Job Knowledge, Skills, and Abilities • At least 2 years’ experience in network monitoring or support. • Strong customer service skills: friendly, approachable, motivated, with a strong work ethic and a high degree of integrity. • High energy, resourcefulness, and strong multitasking skills. • Excellent written and verbal communication abilities. • Solid understanding of networking concepts (IPV4/IPV6, subnetting). • Experience with network monitoring tools and software. • Strong analytical and problem-solving skills. • Ability to troubleshoot technical issues. • Proficient in using computers and office software. • Flexible schedule to cover various shifts, including weekends or evenings and On-Call Availability • Reliable transportation to the office location • Enthusiasm for technology and willingness to learn new systems. • High school diploma or GED preferred; college or technical/vocational school education is a plus. • Capable of training and developing others in the team. • Flexible in adapting to new challenges within the Ohio Gig Family of Companies framework. Physical Demands Occasional outside work requiring exertion (lift, push, pull) of up to 100 pounds rarely, up to 50 pounds infrequently, and up to 25 pounds occasionally. Job requires constant indoor work, sitting and operating a computer. Job requires occasional standing, walking, squatting / kneeling, bending; infrequent traveling, climbing, crawling, and reaching outward or above the shoulder. Must be able to use computer and printer. Must be able to present information to others and work under stress. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Occasional travel away from home required. Salary/Wages • This is a Salary Exempt position which pays an annual salary of $45,760. • Benefits and other employment details shall be pursuant to the At Will Employee Handbook. Equal Opportunity Employer Statement: Bresco is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Bresco is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Bresco are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status protected by the laws. Bresco will not tolerate discrimination or harassment based on any of these characteristics. All Bresco employees are required to complete annual harassment and other educational training as required by Bresco. Employment is “At-Will” and can be terminated at any time by either side. Company Description Bresco Broadband, established in 1999, is a leading Technology Company specializing in delivering reliable Internet Services via Fiber and Fixed Wireless, including IPTV streaming, VoIP, Data Center solutions, Access Control, and Video Surveillance for both residential and commercial sectors. Benefits Include: Health Insurance Vision Dental 9 paid Company Holidays 2 Floating Holidays 14 days of PTO (sick/vacation/floating holiday time) Free internet and TV if residing within Bresco’s serviceable area Financial assistance for job-related education Off-street parking for work Company Description Bresco Broadband, established in 1999, is a leading Technology Company specializing in delivering reliable Internet Services via Fiber and Fixed Wireless, including IPTV streaming, VoIP, Data Center solutions, Access Control, and Video Surveillance for both residential and commercial sectors. \r\n\r\nBenefits Include:\r\nHealth Insurance Vision Dental\r\n9 paid Company Holidays\r\n2 Floating Holidays\r\n14 days of PTO (sick/vacation/floating holiday time)\r\nFree internet and TV if residing within Bresco’s serviceable area\r\nFinancial assistance for job-related education\r\nOff-street parking for work

Location: Columbus, OH, US

Posted Date: 4/30/2025