Onboarding Specialist

HR -Service Desk (Canadian Process) Must have experience any of the below: US Payroll/Pre-payroll, Canada Payroll/Pre-payroll, UK- Payroll or any other international payroll. Job Description Looking for qualified HR service desk associate to join our team. Who have experience working in a US and/or Canadian Payroll/HR Services and will be supporting team to provide excellent customer service and resolve all technical issues and queries. A problem-solving attitude and going the extra mile to solve employees’ queries to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Responsibility: - · Ability to answer to queries related to payroll · Ensure customer service is timely and accurate daily · Setting customer service standards · Contribute to improving customer support by actively responding to queries and handling complaints · Establish best practices through the entire technical support process · Follow up with customers to identify areas of improvement · Develop daily, weekly and monthly reports on help desk team’s productivity Requirement and Skills: - · 3- 5 years proven work experience as a HR Service desk associate · Hands on experience with help desk · Solid technical background with an ability to give instructions to a non-technical audience · Customer-service oriented with a problem-solving attitude · Excellent written and verbal communications skills · Team management skills · Completed Graduation HR and Payroll Administration – collaborate with payroll, site administration and HR team members to ensure efficiency and organization of employee payroll, statuses, and files. • Receive, verify, code, and direct new hire, status change, leave of absence, and termination documents as appropriate. • Work effectively and appropriately with HR/Payroll teams to ensure accurate and timely processing of compensation changes. • Maintain personnel files and manage site audit protocols of employee information as directed. • In collaboration with HR Team, participate in continuous assessment and streamlining of processes, programs, and procedures. • Administration of company Group Benefits and RRSP enrolment, changes, leaves, and terminations. • Assist with regular audits and reconciliations of group benefit coverage and premium deductions. • Issue step increase and compensation adjustment payroll notifications. • Verification of employment and LTHs as required. KRONOS Management – ensure all information connect to KRONOS is kept up to date. • Provide scheduling and payroll coding support to site schedulers and managers. • Maintain accurate scheduling spreadsheets and ensure scheduling system is kept up to date. • Review timecards and provide support to sites for payroll processing. • Ensure that weekly accrual import is complete. • Other duties as assigned. • May be required to assist others in HR Team with projects or occasional increased workload. Qualifications - Education and Experience • At least 3 years related experience. • Experience with Workday, KRONOS or other Payroll/HR software required. • Preference will be given to applicants who have experience in a unionized health care environment. • Demonstrated experience in benefit/compensation reconciliations. • Experience in unionized environments an asset. • Equivalent combinations of education and experience will be considered. About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (CX2C2TM1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Location: pune, IN

Posted Date: 4/30/2025