Service Desk Analyst

Greetings from TCS Job Title: Service Desk Job Location: Noida (Face to Face Interview) Experience: 4 to 9 yrs Walk In Drive Date : 3rd May 25 (Saturday) Walk In Drive Time : 09:30 AM – 2:00 PM Venue: TCS - Plot No 1, Gate No. 1, Sector 157, Noida, Uttar Pradesh 201310 Things to carry for interview: 1 copy of an updated resume, Government ID proof with a xerox copy (Mandatory) , 1 passport size photo, TCS Application form. Eligibility Criteria: • Minimum 15 years of regular education (10th 12th 3 years graduation) • Minimum 2 years of relevant experience in IT with post-qualification. • Only Full Time courses would be considered. Job Description: Respond to L1 / L2 Troubleshooting issues over phone, with a drive to achieve First Call Resolution. Excellent spoken English and written communication skills. Excellent Customer interaction skills Focus and commitment to resolve end user issues. Windows 10 knowledge and typical End User configuration tools, such as AD, MIM Experience in network and systems monitoring. ServiceNow or other ITIL call management system experience Good working knowledge of ITIL

Location: noida, IN

Posted Date: 4/30/2025