Assistant Manager- Backoffice

EXL is hiring an Assistant Manager for a Backoffice role. Candidates with experience in Voice, chat, blended, and interested in transitioning to Backoffice can apply. About the Role - The Assistant Manager will be responsible for managing a team of customer service representatives, developing and implementing customer service policies, meeting call center targets, training new staff members, monitoring calls/admin tasks for improvement, setting goals, motivating team members, resolving customer issues, analyzing call center data, and focusing on improving performance and processes to support customers. Responsibilities Managing a team of customer service representatives Developing and implementing customer service policies Meeting call center targets Training new staff members Monitoring calls/admin tasks to identify areas for improvement Setting goals, monitoring challenges, and working to motivate team members to offer exceptional customer service Resolving any customer issues or other call center problems that occur Analyzing call center data Focusing on improving performance and processes in an effort to better support customers Qualifications - Any Graduate with a minimum of 4 years of experience. Excellent communication skills required. Interested candidates can apply and share their resume on email id.

Location: pune, IN

Posted Date: 4/30/2025