Field Debt Manager

About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal What makes you a good collection manager at Navi? Ability to learn Being disciplined Communicating well How would your role at Navi Look Like? Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets Overview of day-to-day agent activities including regular performance monitoring,in-person visits for high-value accounts, and regular & timely follow-ups with customers Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.) Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same Ensure agents regularly attend all meetings, AHMs, and training sessions as required Highlight accounts requiring legal action and following process on the same Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent Ensure that you and the team are up to date on all relevant circulars and all products/services offered. What are some of the good to have skills for this role? Strong communication and influencing skills. Should have a geographical understanding of specified area. 2 - 5 years of people management experience in sales, operations, customer experience or collections role. Should have a working knowledge of MS Excel and Google Sheets Should have high professional ethics and integrity Qualification: Any Graduate

Location: surat, IN

Posted Date: 4/30/2025