Assistant Manager - Quality(GDS/Corporate Travel) - Bangalore- -

Job Description • Quality Monitoring: - Assist in the monitoring of transactions to ensure adherence to quality standards. • Conduct regular audits and evaluations of transactional processes. Along with Ops Managers, conduct RCAs & define CPAs to mitigate slippage of errors .Drive ‘Reduction in Customer Comebacks. • Data Analysis: - Analyze transaction data to identify trends, issues, and areas for improvement. • Prepare detailed reports on quality performance and present findings to management. • Process Improvement: - Collaborate with cross-functional teams to implement enhancements in transactional processes. • Contribute to the development and refinement of quality assurance methodologies. • Training Support: - Assist in the development and delivery of training programs for staff on quality standards and best practices. • Provide guidance and support to team members on quality-related inquiries. • Compliance Assurance: Ensure that all transactional quality processes comply with relevant regulations and organizational policies. • Stay informed about industry best practices and regulatory changes. Qualifications Any Graduate/PG/MBA. • Minimum 2 Years of Work Experience in Travel Quality Assurance within a TMC or Corporate travel company • Familiarity with quality management tools and methodologies (e.g., Six Sigma, ISO) is a plus. • Strong analytical skills and attention to detail. • Excellent communication and interpersonal skills.

Location: bangalore, IN

Posted Date: 4/30/2025