Manager - Operations (Home Loan)

About Navi Navi is one of the fastest-growing financial services companies in India, providing Personal and home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal Job Summary As we continue to grow, we are looking for a Manager - Operations (Home Loan) to join our team and play a key role in driving operational excellence within our Lending division As a Manager – We are looking for a detail-oriented and results-driven Manager - Operations (Home Loan) to oversee the day-to-day functions of our lending operations team. The ideal candidate will be responsible for managing operational processes, ensuring the smooth execution of Pre and Post disbursal activities. This individual will also play a key role in driving operational efficiencies, maintaining compliance with regulatory requirements, and supporting business growth. What would you do at Navi? Lending Operations Management: Oversee the end-to-end lending operations process, including Pre disbursement and Post disbursement activities. Compliance and Risk Management: Ensure lending operations comply with internal policies and external regulations. Monitor and report on any operational risks and take necessary actions to mitigate them. Cross-Functional Collaboration: Work closely with other departments (credit, risk, legal, Business and customer service) to ensure smooth and efficient loan processes. Collaborate with IT for system upgrades and implementation of automation tools. Reporting and Analysis: Prepare and present regular reports on operational performance, including key metrics such as loan volume, turnaround times, error rates, and customer satisfaction. Team Leadership and Development: Lead, mentor, and manage a team of operations staff to ensure high performance and continuous professional development. Provide ongoing training and support to enhance team capabilities. Process Improvement : Identify opportunities for process improvements and implement best practices to streamline/scale up workflows, reduce operational risk, and increase efficiency. What skills do you need for this role? Education: Any Graduate/ Post graduate (Finance/Business degrees preferred) Experience: 2 years of experience in lending operations (Home Loans preferred) , financial services, or banking. Strong understanding of lending processes, including loan origination, underwriting, servicing, and collections. Knowledge of regulatory and compliance requirements in the lending industry. Strong communication skills and the ability to collaborate effectively across teams. Creative, solution-oriented mindset with strategic thinking capabilities.

Location: bangalore, IN

Posted Date: 4/30/2025