Voice and Accent Trainer

Voice and Accent / Soft Skill Trainer Job Types: Full-time, Regular / Permanent Job Description: · Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff. · Provide inputs for training to assist reducing the learning curve of new hires. · Identify training needs and devise improvement plans thru innovative coaching refreshers/Classroom Based Training techniques. · Conduct Product Knowledge Tests on a periodic basis and publish results. · Develop Training Planner for the year based on the Training Needs Assessment. · Deliver relevant training program under specified timelines. · Ensure individual and organization wide training needs are fulfilled. · Coordinate with Operations for successful implementation of training modules · Closely track progress and maintain records of all training activities. · Monitor trainees progress and provide feedback to them and their managers on an ongoing basis. · To play an active role in training the Trainers. · Creating reports and training dashboards for client and stakeholders. Educational Qualification: · Bachelor's (Preferred) Work Experience: · Voice and accent coaching, an ILET trainer, a soft skills coach with a strong communication background.: 1 year (Preferred) Note: Should have experience in banking domain Desired Candidate Profile: · Graduate with excellent spoken and written English. · · Excellent communication and presentation skills · Good command over English and ability to train on language skills. · Ability to build rapport with key stakeholders - internally and externally. · Exceptional reporting and analysis skills · Strong analytical, conceptual, and problem-solving abilities required. · Ability to work in a fast-paced environment with minimal supervision. · Self-motivated team player with high energy levels and passion for training · Feedback skills to inspire Agents to improve performance. · Leadership, conflict management and problem-solving qualities · Go-getter attitude with multitasking capability · Open to work in rotational shifts. Compensation: · Salary: Up to ₹ 6 LPA · Benefits: 1. Health insurance 2. Provident Fund 3. Performance bonus Working hours: Schedule: Rotational shifts. Work Location: WORK FROM OFFICE Employment Type Full-time Regards HR Team Contact: 8618208176 (Simran)

Location: in, IN

Posted Date: 4/30/2025