Infosys BPM is hiring for Customer Support - Team Leader position.

Greetings from Infosys BPM Ltd., We are hiring candidates for the Customer Support - Team Leader position. Job Location: Bangalore Education: Full-time BCA/BTECH/MCA/BE/MSc/BSC Experience: 4 Years Work Pattern: Work from office Mandatory Requirements: Must have experience into Ecommerce Sales support Must have experience in Inbound Sales Customer Support Must have experience in Blended process (Voice, Chat and Email) Must be able to work in Australian shift (2:30 AM 11:30 AM) Must be able to Work from Office Must be able to work from Bangalore location. Candidates from outstation must relocate to Bangalore. Must be able to join within 15 days Requirements: Must have team leader experience Open to working in a 247 and work-from-office environment Must have e-commerce retail sales experience in the fashion industry People management experience (conducting performance reviews, appraisal discussions, monthly reviews, etc.) Managing a team to resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction Selling, cross-selling, and upselling products to drive additional revenue Resource planning, career planning, performance management, workforce management, team SLA/KRA/KPI, CSAT training Effectively reviewing and handling client escalations Monitoring and analyzing key performance indicators (KPIs), driving continuous improvement Experience or knowledge of messaging/web chat Experience/knowledge of service levels, quality, and productivity KPIs Managing shrinkages If interested, please share your resume with the details below to akshara.r02infosys.com: Name: Email & Mobile Number: Graduation: Date of Birth: Post-Graduation (if applicable): Total Experience: Relevant Experience: Current/Previous Company Name: Current CTC: Expected CTC: Notice Period: Current Location: Flexible with Night Shift: Ready for Walk-in: Regards, Akshara Radhakrishnan

Location: bangalore, IN

Posted Date: 4/30/2025