Process Trainer (BPO)

Role: Process Trainer (BPO) Job Description: In this role the candidate will Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff. Provide inputs for training to assist reducing the learning curve of new hires. Identify training needs and devise improvement plans through innovative coaching techniques/refreshers/Classroom Based Training techniques. Conduct Product Knowledge Tests on a periodic basis and publish results. Develop Training Planner for the year based on the Training Needs Assessment. Deliver relevant training program under specified timelines. Ensure individual and organization-wide training needs are fulfilled. Coordinate with Operations for successful implementation of training modules Closely track progress and maintain records of all training activities. Monitor trainees’ progress and provide feedback to them and their managers on an ongoing basis. To play an active role in training the Trainers. Creating reports and training dashboards for client and stakeholders. Desired Candidate Profile: Graduate with excellent spoken and written English. At least 1-year work experience as process trainer. Excellent communication and presentation skills Good command over English and ability to train on language skills. Ability to build rapport with key stakeholders - internally and externally. Exceptional reporting and analysis skills Strong analytical, conceptual, and problem-solving abilities required. Ability to work in a fast-paced environment with minimal supervision. Self-motivated team player with high energy levels and passion for training Feedback skills to inspire Agents to improve performance. Leadership, conflict management and problem-solving qualities. Go-getter attitude with multitasking capability Open to work in rotational shifts · Compensation: Salary: Up to 5.5-6 LPA depending on the last drawn salary. Perks and Benefits: Other perks as per the industry standard. Qualification: Graduate with relevant documents. Working hours: Shift Timings: 8 hours rotational shift. Stay will be given for 15 days once you relocate Your travel ticket WORK FROM OFFICE Other Information: Should have all relevant documents regarding education qualification and prior experience etc.

Location: nagpur, IN

Posted Date: 4/30/2025