1 Kitchen & Flora Lounge General Manager

Grow with us Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at Starwood Hotels understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests. We’re currently in search of a General Manager for 1 Kitchen & Flora Lounge who shares these values and will champion them at 1 Hotel Toronto. General Duties Deliver service in accordance with Forbes Travel Guide Five-Star standards, ensuring a refined, anticipatory, and personalized guest experience at all touchpoints. Develop the departmental budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed. Maintain a positive cost management index for departmental operations. Oversee daily operations and provide hands-on support by thoroughly understanding all roles to effectively step in when needed. Ensure team members remain productive and aligned with service standards. Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action. Respond quickly and proactively to guest’s concerns and take ownership of guest complaints/problems until they are resolved or addressed. Collaborate with the Marketing team to create and execute a cohesive marketing strategy that aligns with the restaurant’s concept, encompassing social media, on-site collateral, and event initiatives. Conduct quarterly reviews to evaluate effectiveness and provide insights on wins and areas for improvement. Improve service by communicating with and assisting team members to understand guest needs, providing guidance, feedback and individual coaching when needed. About you Passionate about food & beverage and a minimum of 4 years of similar work experience. A post-secondary diploma or degree would be a plus. Previous experience in a luxury hospitality environment is considered an asset. An expert in food & beverage operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation. Current Ontario Smart Serve Certification required. About us… Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: Designed by Nature work environment Health & Wellness- Competitive Medical, Dental & Vision, and EAP program Retirement Planning Paid Personal Days Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe) SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform. Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can

Location: Toronto, CA

Posted Date: 4/29/2025