Vulnerable Customer Support Agent

Customer Support Agent Kilmarnock | Hybrid working 25,000 amazing benefits Monday to Friday 84 / 95 Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment? This could be the perfect step for you. Pertemps are working with a forward-thinking, people-focused financial services company in Kilmarnock who are expanding their Vulnerable Customer Support Team. Youll be the voice of calm and reassurance for customers who need a little extra support helping them navigate difficult circumstances with care, professionalism and a listening ear. Whether youre from a care background, nursery setting, or simply someone who thrives on meaningful conversation this role could be a brilliant career move. What Youll Be Doing - Taking inbound and outbound calls to support vulnerable customers with tailored guidance - Listening with empathy, problem-solving with care - Working closely with your colleagues in the wider collections and customer support team - Playing a key role in helping people get back on track during a challenging time Why This Role Stands Out - 25,000 starting salary - Hybrid working (3 days in the Kilmarnock office, 2 from home after 3 months) - Structured MonFri shifts (84 or 95) - Award-winning office space in HALO Kilmarnock a modern, low-carbon hub - Full training provided no financial services experience needed Perks & Benefits - 28 days holiday (rising to 31 after 5 years) - Pension: 5% employee / 4% employer contributions - Life Assurance: 3x annual salary - Free medical, dental & optical healthcare cash plan - Staff discounts at loads of high-street & online retailers - Wellbeing programme & Employee Assistance Scheme - Modern Apprenticeship scheme for personal growth If youre caring, customer-focused and looking for a role where you can genuinely make a difference, wed love to hear from you.

Location: Kilmarnock, GB

Posted Date: 4/27/2025