Senior ICT Service Technician (Multi-Skilled / Specialist / Team-Leader)

Title: Senior ICT Service Technician (Multi-Skilled / Specialist / Team-Leader) Area: Newcastle Industry: IT / CCTV / PABX / Telecommunications / Photocopiers Ref No.: TRG 2306 Salary: Market related TCTC avail/neg (TBC) Start Date: As soon as possible Type: Permanent An exciting opportunity exists for a highly experienced and multi-skilled Senior ICT Service Technician to join a well-established ICT solutions provider in Newcastle . The successful candidate will operate in a senior, hands-on capacity, offering support across multiple technology platforms and client environments. This role suits a dynamic team leader with strong technical capabilities across ICT, CCTV, PABX, telecommunications, and office automation. DUTIES & RESPONSIBILITIES: Act as a Multi-skilled Technician / Specialist Install, repair, service and support: CCTV Systems PABX / VoIP Telecommunication Systems Photocopiers and Office Automation ICT Infrastructure and Networking Provide technical leadership and mentorship to junior technicians. Work closely with the Service Supervisor on planning, scheduling, client service and escalation matters. Maintain a CRM system for logging work, updates and reporting. Conduct preventative maintenance in line with service standards. Attend to field service calls and complete jobs at client sites. Carry out equipment installations, network setups and troubleshooting. Assist with technical support, training, and on-site testing. Ensure proper documentation of tasks, fault reports and service sheets. Travel as required to client sites. Must be physically fit and able to manage heavier office automation hardware. EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS: Matric / Grade 12 Tertiary qualification or ICT technical trade (adv) Valid Drivers Licence Minimum 5 years relevant field service experience Strong exposure to a variety of systems including: CCTV / Security Surveillance ICT Support & Networking PABX / VoIP Solutions Telecoms Infrastructure Photocopier and OA Hardware Strong installation, networking, and fault-finding skills. Experience in setting up print/scan to folder/email functionality. Good knowledge of technical manuals, diagrams and part catalogues. Proven ability to work independently and lead a team. Must reside in or near Newcastle. TheRecruitmentGuy ICT ServiceTechnician TeamLeader ServiceTechnician Technician OfficeAutomation ServiceEngineer OA BusinessSolutions BPO CRM Newcastle Ladysmith Dundee Vryheid Estcourt Amajuba APPLICATION INSTRUCTIONS We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

Location: Newcastle, ZA

Posted Date: 4/26/2025