Technical Support

Technical Support Engineer The right person for this role will have to be able to follow a logical troubleshooting path, to navigate through ambiguous problems and to collect relevant information in order to provide an outstanding solution for Google Workspace clients Minimum requirements: 100% fluent in English (minimum C1) Windows system administration knowledge Basic understanding of web protocols (HTTP, DNS, SSL/TLS, etc) and networking standards Ability to read and understand packet and application layer captures Ability to research using internal knowledge bases and public facing documentation (official Google docs, StackOverflow, Google Groups) Basic coding abilities - Ability to read and understand the code and to write code samples to reproduce customer issues (ideally in Java or Python) Understanding of DNS: Common record types, protocols used, recursive domain name resolution Desirable skills: Knowledge of the OSI stack Understanding of SSO including the ability to identify Service Provider and Identity Provider Familiarity with modern API technologies (OAuth, RESTful APts, gRPC) Knowledge of Linux system administration Education and Experience: Engineering Graduate in Computer Sciences or Equivalent 4 Yrs exp Desirable Certification: Any one of the following certifications, GWS Admin, Google ACE, Microsoft 365 certifications (Fundamentals, Administrator) What We Offer: Competitive salary and benefits package. Opportunity to work with cutting-edge SAP technologies. Professional development and training opportunities. Collaborative and inclusive work environment. 100% Nominal salary Direct contract with the company Insurance of major medical expenses Life insurance Food Vouchers 30 days christmas bonus 12 Day of vacations Carrer plan Annual salary increase

Location: Zapopan, MX

Posted Date: 4/26/2025