Customer Service Agent

Wipro, a leading global information technology, consulting and business process services company is looking for your talent to join into one of our projects as a Customer Service Representative. This position belongs to the Digital Operations and Platforms (DOP) area of the company. Job Responsibilities: Solving telephone requests from existing customers. Providing information about products and services (additional services, tariffs). Providing information on Billing for services and payments for customer's services. Resolving customer complaints. Work with Service Requests and their transfer to all competent departments (creation, sending, closing, informing the customer about the status of the request). Requirements: 1 - 3 years of experience in Customer Care. English Advanced level. High School graduated. Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience. Fair written and verbal communication skills. Critical thinking and logical thinking. Ability to multitask and work under pressure. Thinks outside of the box. Demonstrated ability to be a fast learner and diligent worker. Problem solving abilities. Location: Guadalajara, Jalisco. Type of work: On-site. Schedule: Monday to Sunday from 7 AM to 7 PM. Salary: Up to $18,500 monthly. What we offer: Life insurance Major medical insurance Dental and vision plan 30 days Christmas Bonus Food Vouchers Variable payment according to performance Please attach your RESUME IN ENGLISH to be considered in the open position or sent it to yurerysuhey.marindonwipro.com

Location: Guadalajara, MX

Posted Date: 4/26/2025