Duty Manager

Duties: Manage and oversee daily operations Ensure all service standards and procedures are consistently upheld Handle guest complaints, feedback, and special requests professionally Oversee guest comment management and guest satisfaction tracking Maintain a high level of leadership, trust, and accountability Respond to emails and guest inquiries promptly and effectively Maintain in-depth knowledge of room categories and hotel facilities Assist with guest account management and billing queries Operate the hotels Property Management System (Opera) Conduct guest check-ins and check-outs Manage switchboard operations and direct calls as required Handle restaurant bookings and hotel reservations Support F&B department during peak mealtimes Liaise between departments to ensure smooth and seamless guest service Requirements: Grade 12 Hotel school qualification advantageous At least 4 years experience in a 5 hotel or similar luxury environment Proficiency in Opera PMS Strong computer literacy Prior experience in a leadership or supervisory role Excellent verbal and written communication skills High level of English proficiency Strong planning and organizational skills Ability to train, develop, and motivate a team Energetic, enthusiastic, and guest-focused attitude Team player with a positive mindset Willingness to work shifts, weekends, and public holidays Own transport preferable

Location: Plettenberg Bay, ZA

Posted Date: 4/23/2025