IT Support

Overview Our Client in the Automotive Industry is seeking a IT support to join their team. The successful incumbent will provide IT Support to users on the manufacturing site as a member of the IT support team. Minimum Requirements Grade 12/Matric National diploma or degree in Information Technology or equivalent 2 – 3 years in a similar role Job Responsibilities Users Set up new users Diagnose and solve user problems Assist users in maximising our IT investment, such as explaining Mimecast and email options to users Provide users with security training and awareness in conjunction with system tools Ensure users log calls for support with the helpdesk and then provide accurate, timely support thereof Infrastructure Desktop support LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi etc. Troubleshoot and log calls with suppliers and communicate with head office WAN support, be the onsite go to person for suppliers to liaise with regarding installations and repairs Server administration is minimal in requirements. Following a procedure, adding users, changing passwords, administering disk space and file permissions, and assisting users with drive mappings Anti-virus and Windows Updates – these are centrally controlled; however, this post requires the employee to ensure systems are up to date, and if not log this with head office and chase to get this completed timeously Backups, to ensure all site backups are successful. These are centrally managed but administered locally. Power/UPS (and generator where there is one), to ensure core services are running smoothly and report maintenance requirements to keep smooth power always feeding existing core equipment Software licensing, report unlicensed software and maintain records of any specific local software purchased, such as CAD software. Administrative duties will change from time to time. Suppliers Get quotes Follow the procurement process and follow up with suppliers for paperwork and equipment, or services Assist suppliers where needed IT Team Work as part of a team of IT support staff nationally Assist more junior staff in the region Continuous Improvement Participate in Continuous Improvement drives Administration Conduct general IT administration (Filing, records, etc.)

Location: Port Elizabeth, ZA

Posted Date: 4/18/2025